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Online purchases - returns and cancellations

 

If you’ve shopped online, just call our Customer Service Team on 02838 325768 before delivery takes place or within 14 days of receiving your order. We will charge you the same return cost as the original delivery cost you paid.

Please ensure all items are returned boxed and in their original packaging.

Instore orders are different. Please contact our store for more details.

*We're happy to accept returns for mattresses and pillows which are unused and unopened. Unfortunately, for hygiene reasons, we are unable to accept returns for mattresses and pillows which have been opened or used, unless they are found to have a manufacturing defect. As comfort is to personal taste, we recommend that you visit one of our stores to try out any mattress before purchasing online. Please note that it can take a little time for your body to adjust to a new mattress. If you are initially unsatisfied, there are a number of ways to help break in your mattress. For further information, please give us a call or speak to a member of staff in store.

 

What if the goods are faulty or damaged?

 

We do everything we can to make sure your order reaches you in pristine condition. If, however, it should arrive damaged or not working, then please let our Customer Services Team know right away on 02838 325768.

 

What should I do if I have a complaint?

 

The first thing to do is get in touch with our Customer Services on 02838 325768, who’ll do everything they can to sort out the problem. Should you need to go further, then you can go to the Furniture Ombudsman, an independent organisation approved by the government to settle any disputes. As fully registered members, we follow their code of practice, which provides customers with extra protection should things go wrong. You can get in touch at https://www.fhio.org or on 0333 241 3209.

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