Refund policy

Last updated: 10 October 2026

Changing your mind about an online order

You may cancel before delivery or tell us you wish to cancel within 14 days after the day you receive the goods. Where one order is delivered in separate consignments, this period normally runs from receipt of the last item.

Email or call sales@fultons.com or 028 3832 5768, or write to Fultons Interiors Ltd, 55–63 Queen Street, Lurgan, BT66 8BL, Northern Ireland, United Kingdom. Give your name, order reference if available and the items you wish to cancel. You may use the form below, but you do not have to use it or obtain our permission to exercise your cancellation right.

Our Online Only Specials and online Fast Track range consist of standard catalogue items. Ordering one of these items from a supplier does not remove your right to cancel.

Online Only Specials: return collection

For a change-of-mind return of Online Only Specials, we can arrange collection from the original Northern Ireland delivery address. The charge is £49 including VAT for one collection, or the direct cost if lower. This covers the Online Only Specials from that order returned together in that collection. We confirm the appointment and charge beforehand. There is no collection charge if collection is not needed, including cancellation before dispatch.

You may instead arrange suitable return transport at your own cost; contact us for the return address. Send the goods back within 14 days after telling us you are cancelling, unless we have agreed to collect them. Booking transport does not affect your right to cancel. We pay reasonable return costs where required by law for faulty, damaged or incorrectly supplied goods. There is no cancellation or restocking fee.

Stressless Fast Track: collection arrangements

For Stressless Fast Track orders, we arrange collection of furniture returns from the original Northern Ireland delivery address. Please do not bring or send returned goods to our showroom or warehouse. After you notify us of cancellation, we will contact you promptly to agree a collection appointment. Please make the goods available at the agreed time.

For a change-of-mind return, the collection charge is £195 including VAT for one arranged collection from the original Northern Ireland delivery address. By placing your order, you agree to this charge if you cancel because you change your mind and collection is needed. It covers the goods from that order being returned in that collection, including the matching footstool where applicable. The charge does not increase with the price of the furniture. No collection charge applies when no collection is needed, including cancellation before dispatch.

Contact sales@fultons.com or 028 3832 5768 to tell us you wish to cancel and arrange collection. Booking collection is a transport arrangement, not a requirement to obtain permission to exercise your cancellation right.

The collection charge is for the return transport service. It is not a cancellation or restocking fee. It does not apply to faults, damage, misdescription or other returns for which we are legally responsible.

Taking care of returned goods

Please take reasonable care of the goods while they are with you and during return. You can inspect them as you would in a shop. We may deduct an amount for loss in value caused by handling beyond what is necessary to establish their nature, characteristics and functioning, where the law permits. There is no automatic restocking or refund fee. Original packaging is helpful where available but is not a condition of your statutory cancellation rights.

Refunds

For a valid cancellation, we refund the price and the standard outbound delivery charge, if one was paid. Refunds use the original payment method unless you expressly agree otherwise, without a refund fee.

Where we arrange collection, we refund without undue delay and no later than 14 days after you tell us you are cancelling. We do not postpone this deadline because our collection takes place later. If the goods have not been sent to you, we refund within the same period.

If you arrange your own return, we refund without undue delay and no later than 14 days after we receive the goods back or you supply evidence of sending them back, whichever is earlier.

Faulty damaged or misdescribed goods

Please contact sales@fultons.com or 028 3832 5768 if goods are faulty, damaged, not as described or not fit for purpose. We will arrange the remedy required by law, which can include repair, replacement or refund according to the circumstances. We bear reasonable return costs where legally required for goods that do not conform to the contract. The change-of-mind collection charge does not apply to a return for which we are legally responsible.

Please report delivery damage promptly and provide photographs where possible so we can help. This request does not limit your statutory rights.

Showroom purchases and existing orders

Showroom purchases do not normally have an automatic right to return simply because you change your mind. The terms agreed when you ordered apply, together with your statutory rights. These online terms do not retrospectively change existing orders. A purchase concluded by telephone or email may still carry statutory distance-selling cancellation rights.

If you have a complaint, please contact sales@fultons.com or 028 3832 5768. We will review your concern and explain the next steps. Nothing in this policy limits your statutory rights.

Optional cancellation form

To: Fultons Interiors Ltd, 55–63 Queen Street, Lurgan, BT66 8BL, Northern Ireland, United Kingdom; sales@fultons.com.

I/We give notice that I/we cancel my/our contract for the sale of the following goods:
Goods:
Order number (if available):
Ordered on / received on:
Name:
Address:
Signature (only if sending this form on paper):
Date:
Delete wording that does not apply.