Terms of service

Last updated: 2 October 2026

About Fultons and these terms

This website is operated by Fultons Interiors Ltd, trading as Fultons. Our registered office is Fultons Interiors Ltd, 55–63 Queen Street, Lurgan, BT66 8BL, Northern Ireland, United Kingdom. We are registered in Northern Ireland under company number NI612988. Our VAT registration number is 136557693.

These terms cover use of our website and consumer online purchases from the eligible Fast Track range. Contact us at sales@fultons.com or 028 3832 5768.

What you can buy online

Online buying is available only for the specified Stressless Fast Track recliners with footstools and Fast Track office chairs that show an active buying option. Other products and configurations, including clearance and ex-display furniture, are available for enquiries only.

Online orders are limited to £3,000 including VAT and after discounts, excluding delivery, and are for delivery to Northern Ireland only. Standard Northern Ireland delivery is free. The item specification, price and total are shown before you pay.

Placing and confirming an order

Check your model, size, upholstery, base finish, quantity, contact details and delivery address before completing payment. You can review and correct these details in the basket and checkout before placing the order.

Completing checkout places an order with an obligation to pay. We accept your order when payment has been approved and we send you an email confirming the order. That is when the purchase contract is formed. An email saying your payment is pending or that further payment action is required is an acknowledgement only; we will confirm acceptance when payment has been approved.

Payment is due in full at checkout using the methods offered there. Our showroom deposit and Novuna finance arrangements are not automatically available through online checkout.

We provide the order details and the applicable terms and cancellation information by email in a form you can keep. Please contact us if you notice an error or do not receive the confirmation.

If an unexpected availability problem prevents us from fulfilling your order, we will contact you promptly to explain your options and arrange a full refund if the order cannot be fulfilled and you do not agree an alternative. We will not substitute a different model, finish or price without your agreement. This does not limit your statutory rights.

Prices and product information

Prices are in pounds sterling and include VAT. The online selling price applies to the exact model, size and finish shown in the basket. RRP means recommended retail price. A from or guide price on an enquiry-only product may vary with size, upholstery, finish and optional features.

Photographs and screen swatches are a guide to appearance. Screen settings, lighting and natural variations in materials can affect how colours, grain and texture appear. Please ask to see suitable samples and check dimensions and access requirements before ordering. Goods must still match their description and your statutory rights are unaffected.

We take care over website information. If a price or description error is identified, we will explain it promptly. We will not take an additional payment or replace your agreed specification without your express agreement. Changes to website information do not retrospectively change an existing contract.

Delivery

Estimated delivery: approximately 4 weeks. Any different delivery period supplied for your selected item before purchase forms part of your order. We will contact you to arrange the delivery day when the furniture is ready.

Free standard delivery to Northern Ireland includes unpacking, assembly, placement and removal of packaging. Tell us before ordering about stairs, narrow doorways, lifts, parking restrictions or other access needs. Specialist services and any additional charge must be agreed before the order is placed.

If an unexpected delay occurs, we will explain the revised timing and your options. We will not change an agreed delivery period without your agreement. Your statutory rights relating to delivery remain unaffected. Further information is in our delivery policy.

Cancellation returns and refunds

You may cancel before delivery or notify us within 14 days after the day you receive the goods. For one order delivered in separate consignments, the cancellation period normally starts after receipt of the last item. We will arrange collection after you notify us. Booking collection is a transport arrangement, not permission to cancel.

We arrange collection of online furniture returns from the original Northern Ireland delivery address. Please do not bring or send returns to our showroom or warehouse. For a change-of-mind return, one collection of the returned goods from that order costs £195 including VAT, including the matching footstool where applicable. By placing your order, you agree to this charge if you cancel because you change your mind and collection is needed. There is no order-value surcharge and no collection charge where no collection is needed, including cancellation before dispatch. Please make the goods available at the agreed collection time.

As we arrange collection, refunds for a valid cancellation are made without undue delay and no later than 14 days after you notify us, even if our collection takes place later.

There is no automatic cancellation, restocking or refund fee. A permitted deduction may apply for loss in value caused by handling beyond a reasonable inspection. Faulty, damaged or misdescribed goods retain statutory protection and the change-of-mind collection charge does not apply to returns for which we are legally responsible.

The returns and cancellation policy explains how to notify us, the refund arrangements and time limits, and includes an optional cancellation form. We supply that policy with the order confirmation.

Enquiries and showroom purchases

Sending an enquiry, choosing an enquiry-only configuration or receiving an automated enquiry acknowledgement does not place an order, reserve stock, book a paid service or create a purchase contract. Our team will discuss your requirements and confirm any proposed purchase separately.

Showroom orders and other purchases agreed separately are governed by the terms supplied for those orders and your statutory rights. These online terms do not retrospectively change an existing order.

Using the website

Please provide accurate details and use our forms for genuine enquiries. Do not submit unlawful or harmful material, send spam, interfere with the website or attempt unauthorised access. Do not send payment card details through enquiry forms.

Website text, photographs, designs and supplier materials belong to Fultons or their respective owners. You may browse and save information for your personal use. Commercial copying or reuse requires permission from the relevant rights holder. Other websites have their own terms and privacy notices.

Privacy complaints and your rights

Our privacy policy explains how we use personal information and your cookie choices.

For questions or complaints, contact sales@fultons.com or 028 3832 5768. Nothing in these terms limits your statutory consumer rights or excludes responsibility that cannot lawfully be excluded.

We may update these terms for future use and future purchases. The version supplied for your order continues to apply to that order unless we agree otherwise with you.